This new course is designed for those working in contact centres or first point of contact roles who need to understand the basics of working in the health and social care environment.
Who is it designed for?
Call centre operators, administrators and any staff new to health and social care will benefit from this course. This course also provides a good introduction for those interested in completing the Trusted assessor: Assessing for Minor adaptations course.
What are the learning outcomes?
- Understand health conditions and their impact on independent living
- Know a range of roles and services within health and social care
- Describe communication skills when talking with vulnerable people
- Be able to list key indicators of risk when speaking with a vulnerable person
- List equipment and adaptation solutions that might be available
- Understand basic solutions to advise on independent living
How is it delivered?
This is a one-day face-to-face course which runs as a regular public course and can also be directly commissioned. Learners complete an assignment after the course to gain accreditation.
The course is also available as an online course, learners work through a series of interactive E-learning modules at their own pace and to fit around other duties.
Open Courses
We are delighted to offer a calendar of our most popular courses designed for booking by individual learners who prefer learning face-to-face. We have chosen venues that we know well and that combine the advantages of great spaces for learning with the benefits of getting hands-on with a range of equipment. At these courses you will enjoy the blend of theory and practice and you can take advantage of the chance to network with peers during interactive sessions and in the refreshment breaks.
In the last 12 months, we have delivered training all across the UK, if you can’t find a suitable date please get in touch and we’ll see what we can do.
Upcoming Trusted Advisor courses:
- March 26th, Leeds
- September 24th, London
- November 16th, Warwick
- March 18th 2027, Leeds
For more information about Trusted Assessor programmes, accredited training and wider programmes dealing with independent living please contact the TACT team, we love collaborating.
You can contact us by:
Phone: 01626 879 528
Email: info@trustedassessing.com
Or by filling in the form opposite.